As we move from the industrial economy of the past into a knowledge economy, we are faced with a striking and unexpected new challenge. Unlike workers of the past, whose work was clear and well defined, today’s knowledge workers are “in the dark” much of

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Many organizations have already implemented online training in their corporate learning programs, and some even have entire departments devoted exclusively to e-learning. Unfortunately, many of these organizations have libraries full of courses that emplo

As I write this month’s column, I am sitting on an airplane after wrapping up my third business trip in the past four weeks. It is mid-June, and I know you will not be reading this until some time in September. (This should give you some idea of a magazin

In many boardrooms and senior staff meetings, a grim ritual is taking place. Companies are going through the process of organizational reformulation, reconfiguration or reengineering. It is often a process of reverse-birth, undoing size and holdings to be