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Corporate Universities: Transforming Learning, Accelerating Results
For any corporate university to succeed, it must create value for the enterprise it supports. To build the organization’s market performance, learning must select a value proposition and deliver results.
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Steelcase University: Value Proposition and Process
Steelcase Inc. is a global work effectiveness company whose knowledge, products and services enhance the quality of people’s lives in work environments. In 2000, Steelcase opened the doors to Steelcase University, which provides strategic learning and development support enterprise-wide. With the creation of the university, corporate learning became centralized so development processes could be replicated…
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Creating a High-Performance Workforce
Learning leaders must ask whether performance management initiatives are truly impacting the business. Looking backward helps leaders move forward to create a workforce of high-performers.
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CNA Insurance: Supporting an Effective Workforce
Property and casualty insurer CNA’s knowledge and learning group is charged with bringing learning and development initiatives to approximately 11,000 employees in North America and Europe. As many of these employees are highly specialized, developing and delivering applicable, first-rate educational content can be demanding, but Tom Hilgart, vice president of the knowledge and learning group,…
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E-Mail: Technological Breakthrough or Productivity Drain?
There’s a new kind of corporate battle raging in offices around the globe that has nothing to do with takeovers, mergers or acquisitions. It’s called an e-mail war. A recent survey by Novations concluded that less than 30 percent of all e-mail sent actual
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Governance: The Next Learning Gap
Savvy CLOs are poised to close the next learning gap—enterprise learning governance. The key to success is understanding people processes and knowing how to leverage organizational disciplines effectively.
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Hyperion: Global Governance in Progress
Even medium-sized companies can go global. Hyperion is a leading enterprise software provider of business performance management solutions. The company employs approximately 2,400 people in 20 countries and manages a network of more than 600 partners worldwide that help install and support the company’s specialized solutions. It serves more than 9,000 customers–including 91 of the…
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Managing Performance Through Learning
Education is important to the organization’s advancement, but the CLO must go beyond learning offerings to ensure education is designed to improve individual and organizational performance.
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Advanced Learning Technologies: Supporting Performance
Despite learning delivery advances, most organizations still follow a traditional learning model. As a result, information is not always available at the time of need. Technology solutions offer anytime education.
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The CLO’s Critical Role: Nine Areas for Action
After presenting chief learning officers with a self-assessment in his last column, Jack Phillips offers nine action areas to help improve the learning organization and connect it to business goals and strategy.








