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SCI: Dignity and Service Start With Learning
Service Corporation International (SCI) is the largest provider of funeral, cremation and cemetery services in North America. More than 20,000 employees across North America compassionately help more than 600,000 families every year through very difficult times in their lives. Pursuing a best-in-class workforce through education helps SCI deliver dignified service. “We’re in the people business,”…
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What Gets Measured, Gets Better: The Application of Learning Metrics
In the end, what gets measured gets better, but is learning formally measured? How? This month’s research looks at the metrics used to assess the effect of learning on employee and overall business performance.
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Avaya: Outsourcing for Business Results
When Avaya—a global leader in business communications software, systems and services—prepared to embark on an aggressive schedule of new product launches, a key success factor was making training programs immediately available to help customers promptly realize efficiency, performance and business benefits. It became clear, however, that Avaya’s geographically fragmented learning organization was not positioned to…
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Breaking Through to High Performance: Unleashing the Power of Learning BPO
Organizations increasingly seek trusted collaborators to help them achieve high performance through their learning function. The greatest opportunities, especially for businesses, will come from total enterprise learning outsourcing strategies that have the potential to transform a company—supporting growth, innovation and competitive differentiation. Learning Strategies That Drive Growth Around the globe, executives from every industry are…
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A.G. Edwards: Learning & IT Transformation
When A.G. Edwards & Sons Inc. began a period of IT transformation—developing the new technological capabilities required for the company to grow and prosper in the coming years—the company realized that reskilling its IT workforce would be a key ingredient to overall success. Because of the scope of the work and the strategic importance of…
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Business Process Outsourcing: Pros & Cons
Recent statistics forecast that the learning outsourcing market will grow to $20 billion over the next few years, but what does that mean for training and development? The pros and cons must be considered before taking the leap.
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The CLO’s Role: What’s Next?
Once your run in the CLO position is complete, what’s next for your career? It’s a question mostly whispered over lunches, at conferences or on private phone calls, but it’s also a question every CLO needs to answer. The fact is, the average tenure for a CLO these days seems to be about three years—roughly…
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Critical Characteristics for CLO Success
The CLO’s role in the company is still fluctuating, but best practices are emerging. To earn a seat at the executive table, learning leaders must take a proactive stance and shape their own futures.
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Boeing’s Bonnie Stoufer Helps Learning Take Flight
Boeing jetliners carry millions of passengers around the globe on a daily basis. Bonnie Stoufer, vice president for learning, training and development at Boeing, helps learning take flight for a workforce of 155,000.
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Learning: The Non-Traditional Approach
This past fall, the Boston Red Sox won their first World Series in 86 years. Up-and-coming baseball general managers have followed a unique strategy that correlates to a model for next-generation learning leaders
- BUDDY PASS NOW AVAILABLE on CLO Symposium Registration, CLO Accelerator Enrollment and Membership.
- BUDDY PASS NOW AVAILABLE on CLO Symposium Registration, CLO Accelerator Enrollment and Membership.
- BUDDY PASS NOW AVAILABLE on CLO Symposium Registration, CLO Accelerator Enrollment and Membership.
- BUDDY PASS NOW AVAILABLE on CLO Symposium Registration, CLO Accelerator Enrollment and Membership.
Assessment and Measurement
The performance of a business or talent team can be measured and evaluated based on the organization’s talent management programs, retention rates, industry innovations and its ability to adapt to change.
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