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Banco Popular: Connecting a Workforce to Learning
Banco Popular North America began its tradition of providing banking services to the under-served in Puerto Rico in 1893. Now, Banco Popular has approximately 2,000 employees in California, Florida, Illinois, New Jersey, New York and Texas. These “DreamMakers” bring the organization’s shared values and agreements to life for its customers. “Shared agreements represent what people…
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Turning Negative Results Into Positive Change
What happens when your ROI evaluation produces disappointing results? Is the CLO’s job on the line? Here are 11 ways to transform negative results into positive improvements.
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AT&T’s Golden Age of Training
Before the term “corporate university” was common, AT&T had one. Now that the telecommunications giant has merged with SBC, a former learning professional from the company takes a look back.
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In Global Business, English Is Not Just for Americans
Last week, we discovered that corporate leaders often suffer from a fear of public speaking. Now, it looks like the English language itself is a problem. Specifically, the world of business has spread so far and so fast that communication has become an is
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Inova Health System: Learning for Healthy Leadership
The Inova Health System in northern Virginia consists of more than 14,000 employees, multiple hospitals and 33 separate facilities that serve patients with more than 1,500 licensed beds. The Inova Learning Network (ILN), under the guidance of Assistant Vice President of Talent Management and Chief Learning Officer Marcia B. Riley, is focused on creating an…
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Siemens: Taking Action in Management Development
Siemens is a Germany-based company with approximately 420,000 employees and about 75 billion Euros (approximately $100 billion U.S.) in revenue and a presence in more than 190 countries. The majority of its revenue—80 percent—is generated outside its home market of Germany. Siemens truly is a global organization. In 1997, Siemens started a management learning architecture…
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What’s In a Name?
For the most part, it’s wise not to get too hung up on job titles—real responsibility, potential for job growth and excellent compensation are better than a nice title. But the fact is, job titles demonstrate a wealth of information about what organizations value, how they structure themselves for success and what their current business…
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Knowledge Sharing for the Mobile Workforce
The global workforce is increasingly mobile, relying on cell phones and PDAs to get the job done both in the office and on the road. CLOs need not ask whether mobile learning should be part of their strategy, but how.
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SCI: Dignity and Service Start With Learning
Service Corporation International (SCI) is the largest provider of funeral, cremation and cemetery services in North America. More than 20,000 employees across North America compassionately help more than 600,000 families every year through very difficult times in their lives. Pursuing a best-in-class workforce through education helps SCI deliver dignified service. “We’re in the people business,”…
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Differentiation
Here’s an interesting observation: For an industry that’s as crucial as learning and development to the fabric of business, there can be surprisingly little controversy running through it. Politics is built on controversy. News media outlets market controversy. In other industries, controversy fuels the fires of debate on everything from industry-specific pressure points to universal…






