Given the current economic climate, the time is now for learning and development professionals to establish proper governance. A survey of the state of learning governance reveals interest and potential – and room for improvement.
As organizations take a business-focused approach, deeply skilled instructional designers and learning theorists may feel marginalized. In today’s climate, finding the right blend of business acumen and learning experience is critical.
Chris Lyons and Diana Thomas of McDonald’s Corporation share how the fast food company’s focus on customer service training has led to 23 consecutive quarters of growth.