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Making Sense of Human Capital Economics
For years HR professionals have struggled to bring economic rigor to measurement and decisions about people development and management. One familiar measure has been return on investment (ROI), for example, ROI of training. But like many such metrics, ROI
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Cliff Purington: Education Blasts Off at Rockwell Collins
Spend a few minutes with Cliff Purington, director of learning and development for Rockwell Collins, and you’ll meet a different kind of chief learning officer. Purington’s got the right pedigree—reared in organizational development—and demonstrable talen
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Docent and Click2learn to Merge
Click2learn and Docent Inc., both leaders in the business performance and learning market, announced last week that they will merge into one company that will be a clear industry leader […]
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Deb Capolarello: Managing Culture Change at MetLife
With a career history that includes multiple cross-functional roles, Deb Capolarello, senior vice president and chief learning officer for MetLife, knows the value of varied experience.
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Knowledge Workers in the Dark
As we move from the industrial economy of the past into a knowledge economy, we are faced with a striking and unexpected new challenge. Unlike workers of the past, whose work was clear and well defined, today’s knowledge workers are “in the dark” much of
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Managing Education to Maximize Impact
Many years of evaluating many training initiatives in many different companies has made one fact very clear: Sometimes training works very well to help achieve business results, and sometimes (unfortunately many times) it does not. It is also becoming cle
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Elevating Performance Management
As companies struggle with the many realities of today’s business world, business leaders are finding a need to shift their strategies in order to stay competitive.
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Credit Suisse: Maintaining the Skills of a Global Workforce
Credit Suisse Financial Services provides comprehensive financial services in Europre and other markets, offering investment products, private banking and financial advisory services for both private and corporate clients.
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Reorganization: The Role and Agenda of the CLO
In many boardrooms and senior staff meetings, a grim ritual is taking place. Companies are going through the process of organizational reformulation, reconfiguration or reengineering. It is often a process of reverse-birth, undoing size and holdings to be
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Outsourcing Enterprise Learning
The business process outsourcing (BPO) market has been a reality for decades. Many of the core functions of a corporation, such as information technology, retirement and payroll processing, have been outsourced. Now, the issue on the minds of chief learni