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Sun Microsystems: Improving Customer Satisfaction Through Learning Outsourcing
In the beginning, Sun Microsystems Inc. (Sun) did it all when it came to customer education. Its learning professionals designed and developed training and delivered it in Sun’s classrooms. Of […]
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Avaya: Outsourcing for Business Results
When Avaya—a global leader in business communications software, systems and services—prepared to embark on an aggressive schedule of new product launches, a key success factor was making training programs immediately […]
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Learning BPO: Overcoming the Misconceptions
Learning business process outsourcing (BPO) services are now officially the most robust segment of the corporate training field. It’s easy to understand why. Learning BPO (also known as training outsourcing) […]
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The Personal Side of Outsourcing
When companies transfer all or part of their learning functions to an outsourcing provider, change ripples through both organizations, especially the people whose jobs are redefined. Guido Minaya—who until June […]
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Learning Business Process Outsourcing and the Journey to High Performance
What’s on the minds of learning executives today? An exclusive Accenture Learning research study has found that a single, common goal dominates the learning field today: leveraging the learning function […]
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Achieving Business Results With Learning Outsourcing
Overview Learning Business Process Outsourcing and the Journey to High Performance Feature Breaking Through to High Performance: Unleashing the Power of Learning BPOHarry H. Brakeley Feature The Personal Side of […]
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Saba Acquisition of THINQ Offers Customers Road Map for Strategic HCM Solutions
Over the next 60 days Saba, a global provider of human capital management solutions, will finalize the bits and pieces necessary to acquire privately-held THINQ, a leading vendor of enterprise learning management systems.
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SwedishAmerican Health System: Importing Learning Processes
SwedishAmerican Health System, a nonprofit organization with 15 facilities in northern Illinois and southern Wisconsin, has to educate about 3,000 employees on new techniques and products in the field of […]
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The CLO’s Role: What’s Next?
Once your run in the CLO position is complete, what’s next for your career? It’s a question mostly whispered over lunches, at conferences or on private phone calls, but it’s […]
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Critical Characteristics for CLO Success
The CLO’s role in the company is still fluctuating, but best practices are emerging. To earn a seat at the executive table, learning leaders must take a proactive stance and shape their own futures.