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Here’s an interesting observation: For an industry that’s as crucial as learning and development to the fabric of business, there can be surprisingly little controversy running through it. Politics is built on controversy. News media outlets market controversy. In other industries, controversy fuels the fires of debate on everything from industry-specific pressure points to universal…

Learning business process outsourcing (BPO) services are now officially the most robust segment of the corporate training field. It’s easy to understand why. Learning BPO (also known as training outsourcing) has become the logical solution for companies seeking to move from fixed to variable costs, and to shed learning functions that are not core to…

When companies transfer all or part of their learning functions to an outsourcing provider, change ripples through both organizations, especially the people whose jobs are redefined. Guido Minaya—who until June 2001 was the director of learning services for Avaya’s Caribbean and Latin America region, with a staff of about two dozen—recalls his initial reaction to…

Overview Learning Business Process Outsourcing and the Journey to High Performance Feature Breaking Through to High Performance: Unleashing the Power of Learning BPOHarry H. Brakeley Feature The Personal Side of Outsourcing Brian Summerfield Case StudyA.G. Edwards: Learning and IT TransformationKellye Whitney Case StudySun Microsystems: Improving Customer Satisfaction Through Learning Outsourcing Kellye Whitney Case StudyAvaya: Outsourcing…

Middle managers are the engine of the business. CLOs must have strategies and programs in place to strengthen this mission-critical group.