Smart businesses know what changes they need to make, as well as how to achieve them. A systematic and disciplined process to address resistance builds workforce resilience, allowing changes to occur seamlessly.
In my town, there’s a lawn service that comes by three or four times a year to examine the grass for diseases, apply a little fertilizer and some other treatments to keep things going, and after about 10 minutes, head off to the next lawn. This also is how performance evaluations are generally done in…
It is easy to recognize leadership in military situations: A skilled commander is able—with the help of others—to define the mission, size up the situation, identify the best of the alternative actions and engage forces effectively. The same is true for a seasoned physician leading a surgical team in a life-or-death procedure. It also is…
Although it’s only six years old, Delphi, a provider of mobile electronics and transportation components and systems technology, has nearly a century of history behind it. The organization was part of automobile manufacturer General Motors until it was spun off into a separate business in 1999 with the slogan “Driving automotive technology where it’s never…
Before the term “corporate university” was common, AT&T had one. Now that the telecommunications giant has merged with SBC, a former learning professional from the company takes a look back.
Despite a 5.2 percent U.S. unemployment rate, there is an acute shortage of talent. That talent consists of researchers, manufacturing specialists, engineers, educators, executives and others who can produce between 10 percent and 20 percent annual growth, or make the difference between profit and loss, according to a recent study from Deloitte Research. These individuals…
Performance simulations can deliver dramatic results—from increasing customer satisfaction to decreasing the time needed to handle a help-desk call. As these tools evolve with technological changes, CLOs must adapt as well.
The ability to provide valid measures of success for any learning program is key to achieving support for future initiatives. Knowledge training and assessment programs can provide data in multiple formats to transform learning business operations.
International staffing firm Randstad Holding, which connects approximately 250,000 provisional personnel to businesses in 17 countries every day, touts the motto, “We put people to work.” A corollary of that adage might be, “We prepare people for work.” The organization has provided professional learning programs for more than a million temporary employees, as well as…
In these ongoing meditations on how to develop leaders, I’m struck by the need to teach leaders to see people as they really are. I don’t mean just taking stock of their strengths and weaknesses and fitting them to a certain role. And I certainly don’t mean the old Industrial Age way of seeing employees…


