How can you measure the impact of technology and training on business, and more particularly, the sales function? The past 10 years have introduced e-mail, Web meetings and customer relationship management (CRM) software to businesses at a blistering pace, and while millions of dollars are being invested in various IT systems and initiatives, quantifying it…
Performance matters! The stock market pays for business performance, and each of us is paid for our personal performance. As learning professionals, our efforts are aimed directly at helping others grow and perform at their best, yet the systems we use to
The idea of using marketing techniques to create interest in learning and development activities is not a new one. However, effectively deploying marketing resources to increase learning and development dollars and then stretching those dollars into more opportunities to serve the University of Iowa’s population of 42,000 faculty, staff and students, not to mention thousands…
Accenture understands better than most how important strategic alignment can be to the realization of key business objectives. With this central purpose in mind, the company created a Capability Development organization, led by Donald Vanthounout, associate partner, HR, where learning builds the critical people skills that enable organic growth of the business and facilitate execution…
When IBM Vice President of Learning Ted Hoff joined the company four years ago and began to actively leverage work on IBM’s On Demand Learning capabilities, one of his first stops was the sales department. To strengthen sales and ensure that there was an expansive role for sales learning at IBM, Hoff worked closely with…
When Regions Financial Corp. acquired Union Planters in early 2004, the new company faced post-merger integration challenges, but CLO Michael Pollard understood that he and his team would play a vital role in successfully reinventing the company and ensuring that the most critical workers performed at the highest possible levels. Pollard developed the merger learning…
Mergers and acquisitions are challenging under most circumstances, but when more than 46 million customers, over 100,000 employees and a 20-day transition period are a part of the mix, an aggressive and structured plan is in order. After Cingular Wireless acquired AT&T Wireless in 2004, Rob Lauber, executive director of learning services, and his skilled…
Have you ever seen a general cry? Well, I haven’t either, but I’ve seen one give a heartfelt speech, relinquishing a crown he wore proudly to a worthy successor. And while his kind words might not have filled all eyes in the audience with tears, he c
The business culture we live and work in has “softwared” us for mediocrity. To be mediocre is to fall far short of our potential. The startlingly gifted “hardware” we each have—a body, mind, heart and spirit—is rarely called upon to do much more than fulf
As someone who loves to travel and meet new friendly faces, I’ve been fortunate in my professional life. In addition to frequent-flying around North America more times than I can remember, I’ve walked on the Great Wall of China, sipped coffee in the shado


