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Quaker Food and Beverage: Fighting Terrorism Through Training
The events of Sept. 11, 2001 changed the way Americans view security. Our long-held sense of invincibility is gone, and companies are searching for new ways to increase security measures without spending a fortune or infringing on employees’ ability to do
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Minolta: Developing a Quality Team
With approximately 6,000 in-house and dealer-affiliated service technicians to train, Minolta’s Business Products Group (BPG) has had to innovate in order to keep up with frequent new-product rollouts. Minolta is a leading manufacturer of image informatio
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Choosing an LMS: Taking Architecture Into Account
When chief learning officers are making decisions around learning management systems, it is important to take the company’s existing technology into account.
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The Other 80 Percent: Increasing Workforce Productivity
If you’re getting increasingly curious about how to increase employee productivity these days, when most people are asking only about how to cut costs, that’s a good sign. Research has shown that a simple 1 percent increase in productivity typically produ
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Organizing Enterprise-Wide E-Learning and Human Capital Management
In this global and hyper-competitive knowledge economy, the real value of a chief learning officer is not his or her expertise in learning or leadership development or even technology—it is rather the ability to link such things to an overall enterprise-w
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Negotiating an LMS Contract: Traps and Pitfalls
Purchasing a learning management system (LMS) or a hosted LMS contract is like entering into a long-term relationship. However, the initial negotiations often tend to be oriented toward annual contracts. It actually takes about three years to inculcate th
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Compliance: What CLOs Should Know
By now, it is a cliché to say that the rise of the Internet, e-mail and World Wide Web a decade ago revolutionized virtually every field of human endeavor. During the first half of that decade, early adopters experienced problems that today
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Case Studies in the ROI of Training
Determining the return on investment (ROI) for training programs can be one of the most difficult, yet necessary, responsibilities of the chief learning officer. Senior management wants to know that its investment in training is contributing to the succes
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Working Wise, Working Together
You don’t need me to tell you that collaboration is key to your way of doing business. That’s a lesson that most of us learned early in our careers, and I’d wager learning executives like yourselves were early adopters. Executives and managers all interac
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Training/Learning: What Fits Your Company?
Imagine being at the helm of a good-sized sailing yacht. The calm has given way to strong wind gusts, fog and stormy seas. You must rely on the skills of the crew, limited resources, navigation equipment and common sense to safely guide you and your crew