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Bridging the Apathy Gap
It’s probably safe to say that you are already a true believer. You believe that learning, knowledge management and investing in human capital leads to competitive advantage in this rapidly changing information economy, right? And your peers and colleague
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Quaker Food and Beverage: Fighting Terrorism Through Training
The events of Sept. 11, 2001 changed the way Americans view security. Our long-held sense of invincibility is gone, and companies are searching for new ways to increase security measures without spending a fortune or infringing on employees’ ability to do
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Minolta: Developing a Quality Team
With approximately 6,000 in-house and dealer-affiliated service technicians to train, Minolta’s Business Products Group (BPG) has had to innovate in order to keep up with frequent new-product rollouts. Minolta is a leading manufacturer of image informatio
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Getting the CLO Foot in the Door
Sometimes we have to back up in order to move forward, or acknowledge that the future may be in the past. The recent straddling of the classroom and e-learning by Bob Mosher was a wise case in point (Chief Learning Officer, “Selling Up, Selling Down,” Jan
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Outsourced Learning: Improving the Strategic Role of Training and Development
For many years, senior training and development managers have had to work hard to prove that they can play a truly strategic role within their organizations, often in vain. That is, until recently. Due to a confluence of events, things are beginning to ch
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CompuCom: Investing in Certified Solutions
Certification programs exist in many disciplines, from car mechanics to airline pilots, from accountants to nurses. But in few industries is certification so heavily relied upon as it is for Information Technology (IT) professionals. For these technologic
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Pitney Bowes: Transformation for Success
Since its beginnings in 1920 when Arthur Pitney and Walter Bowes invented the postage meter, Pitney Bowes has evolved into a $4.1 billion global provider of integrated mail and document management solutions. It’s hard to believe that a company whose produ
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The Value of Performance Simulations
Your business might be at risk due to training that may not deliver all of the skills that your employees need and assessments that may not always test whether they have acquired these skills. Simulations can play an important role in reducing this risk.
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Choosing an LMS: Taking Architecture Into Account
When chief learning officers are making decisions around learning management systems, it is important to take the company’s existing technology into account.
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The Other 80 Percent: Increasing Workforce Productivity
If you’re getting increasingly curious about how to increase employee productivity these days, when most people are asking only about how to cut costs, that’s a good sign. Research has shown that a simple 1 percent increase in productivity typically produ