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CompuCom: Investing in Certified Solutions
Certification programs exist in many disciplines, from car mechanics to airline pilots, from accountants to nurses. But in few industries is certification so heavily relied upon as it is for Information Technology (IT) professionals. For these technologic
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Pitney Bowes: Transformation for Success
Since its beginnings in 1920 when Arthur Pitney and Walter Bowes invented the postage meter, Pitney Bowes has evolved into a $4.1 billion global provider of integrated mail and document management solutions. It’s hard to believe that a company whose produ
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The Value of Performance Simulations
Your business might be at risk due to training that may not deliver all of the skills that your employees need and assessments that may not always test whether they have acquired these skills. Simulations can play an important role in reducing this risk.
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Choosing an LMS: Taking Architecture Into Account
When chief learning officers are making decisions around learning management systems, it is important to take the company’s existing technology into account.
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The Other 80 Percent: Increasing Workforce Productivity
If you’re getting increasingly curious about how to increase employee productivity these days, when most people are asking only about how to cut costs, that’s a good sign. Research has shown that a simple 1 percent increase in productivity typically produ
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Organizing Enterprise-Wide E-Learning and Human Capital Management
In this global and hyper-competitive knowledge economy, the real value of a chief learning officer is not his or her expertise in learning or leadership development or even technology—it is rather the ability to link such things to an overall enterprise-w
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Negotiating an LMS Contract: Traps and Pitfalls
Purchasing a learning management system (LMS) or a hosted LMS contract is like entering into a long-term relationship. However, the initial negotiations often tend to be oriented toward annual contracts. It actually takes about three years to inculcate th
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Compliance: What CLOs Should Know
By now, it is a cliché to say that the rise of the Internet, e-mail and World Wide Web a decade ago revolutionized virtually every field of human endeavor. During the first half of that decade, early adopters experienced problems that today
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Case Studies in the ROI of Training
Determining the return on investment (ROI) for training programs can be one of the most difficult, yet necessary, responsibilities of the chief learning officer. Senior management wants to know that its investment in training is contributing to the succes
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Working Wise, Working Together
You don’t need me to tell you that collaboration is key to your way of doing business. That’s a lesson that most of us learned early in our careers, and I’d wager learning executives like yourselves were early adopters. Executives and managers all interac