-
Deb Capolarello: Managing Culture Change at MetLife
With a career history that includes multiple cross-functional roles, Deb Capolarello, senior vice president and chief learning officer for MetLife, knows the value of varied experience.
-
Knowledge Workers in the Dark
As we move from the industrial economy of the past into a knowledge economy, we are faced with a striking and unexpected new challenge. Unlike workers of the past, whose work was clear and well defined, today’s knowledge workers are “in the dark” much of
-
Managing Education to Maximize Impact
Many years of evaluating many training initiatives in many different companies has made one fact very clear: Sometimes training works very well to help achieve business results, and sometimes (unfortunately many times) it does not. It is also becoming cle
-
Elevating Performance Management
As companies struggle with the many realities of today’s business world, business leaders are finding a need to shift their strategies in order to stay competitive.
-
Credit Suisse: Maintaining the Skills of a Global Workforce
Credit Suisse Financial Services provides comprehensive financial services in Europre and other markets, offering investment products, private banking and financial advisory services for both private and corporate clients.
-
Tamar Elkeles: Technology and Training at QUALCOMM
To the uninitiated or unfamiliar, life at QUALCOMM might be predicted as boring. A high-tech communications company populated by engineers working with chips and circuits and wireless equipment may be cutting-edge, but all that raises a stereotypic image
-
E-Learning in the Government Market
Public- and private-sector organizations have much to learn from each other when it comes to learning management strategies. While public-sector organizations have embraced automation of training and competencies much faster than private-sector companies,
-
A Month of Milestones
As I write this month’s column, I am sitting on an airplane after wrapping up my third business trip in the past four weeks. It is mid-June, and I know you will not be reading this until some time in September. (This should give you some idea of a magazin
-
Reorganization: The Role and Agenda of the CLO
In many boardrooms and senior staff meetings, a grim ritual is taking place. Companies are going through the process of organizational reformulation, reconfiguration or reengineering. It is often a process of reverse-birth, undoing size and holdings to be
-
Outsourcing Enterprise Learning
The business process outsourcing (BPO) market has been a reality for decades. Many of the core functions of a corporation, such as information technology, retirement and payroll processing, have been outsourced. Now, the issue on the minds of chief learni