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  • Translating Lofty Goals Into Action

    In prior columns, I’ve talked about an execution gap in organizations—the gap between setting a goal and achieving it. To close the execution gap, leaders must practice four disciplines of execution: focus on the wildly important goal, create a compelling

    Published:

    Jul 30, 2004
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  • Using Models to Manage Strategic Learning Investments

    Gone are the days of technologies looking for a problem to solve. Today, technology investments must be strategic and driven by an organization’s business focus. However, not everyone fully realizes the strategic importance of technology investments

    Published:

    Jul 30, 2004
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  • The Strategic Benefits of Learning Outsourcing

    Outsourcing key business functions is a common strategy for information technology and human resources departments. Having other companies do the administrative work or host the technology allows these departments to free up their resources to devote more

    Published:

    Jul 14, 2004
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  • Steelcase University: Sticking to a Value Proposition

    The year was 2000. Steelcase Inc., a global office furniture industry leader, gave a tactical nod to its “knowledge company” commitment with the opening of Steelcase University (SCU), a facility that redefines the traditional “bricks and mortar” learning

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    Jul 1, 2004
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  • Upgrading Performance and Targeting Learning

    Business as usual no longer applies. The routine is now the exception to the norm, and the familiar has become almost exotic. In short, the workplace is in a constant state of flux and stretch. What is perhaps startling is that it is nevertheless succeedi

    Published:

    Jul 1, 2004
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  • Performance-Based Succession Planning

    Developing direct reports is the responsibility of each and every supervisor. Succession planning provides a direct and easy-to-follow model for strategic talent management. Viewing employee development from the organizational perspective of succession pl

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    Jul 1, 2004
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  • Chief Learning Officer, First Citizens Bank

    This position directly manages the delivery of learning solutions for the organization. To accomplish this, the incumbent continually assesses the need for learning solutions as dictated by corporate goals and initiatives and ensures proactive delivery of

    Published:

    Jun 16, 2004
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  • Gap Inc.: Using All Four Levels of Evaluation

    With an identified need for leadership training at the store-manager level, Gap Inc. implemented a leadership-training program called Leadership Training for Supervisors (LTS). This program focused on supervisory and leadership skills—how to influence and

    Published:

    Jun 2, 2004
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  • Fujitsu Siemens Computers: Processing Learning Success

    Fujitsu Siemens Computers was formed in 1999 through a joint venture of Fujitsu Limited and Siemens AG. It is Europe’s leading computer company, offering a range of computer technology and IT infrastructure solutions. But with thousands of employees speak

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    Jun 2, 2004
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  • Norwich Union: Cutting Contracting Costs

    Norwich Union is part of Aviva, the world’s seventh largest insurer and the biggest in the United Kingdom. Formed by the merger of several large insurance companies in the late ’90s, Aviva has premium income and investment sales of more than $50 billion a

    Published:

    Jun 2, 2004
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