Cushing Anderson is program director for learning services at market intelligence firm IDC.
Fewer organizations are outsourcing learning. But those that do are by and large satisfied with the products and services they receive.
Outsourcing different parts of the learning function is still a popular way to maximize learning dollars and gain needed external expertise, but satisfaction rates are slipping.
A slow but steady economic recovery is driving optimism toward learning investments.
The challenging economy was a significant driver for a downward outsourcing trend, and it likely will be an equally large driver of the recovery.
CLOs must evaluate their ability to help their enterprises rebound and ensure their learning staff is ready and able to lend assistance.
Investment in learning and development continues to rebound, but emerging trends indicate a more focused approach to performance and technology.
While training outsourcing is on the decline overall, when it is being used, it’s in increasingly important areas.
Talent management emerged from the recession relatively unscathed, and many CLOs see it as the way up and out of the economic downturn.
A recent survey of chief learning executives reveals the impact of the recession on budgets and future investment plans.
As the economic recovery begins, many organizations will look to increase their investment in human capital. Learning and development will likely find itself on the front lines.