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Cathay Pacific Airways: Taking Off With E-Learning
Cathay Pacific Airways was founded in 1946 and since then has grown its business to encompass nearly 50 destinations in 29 countries. When Cathay Pacific Airways invested more than $250 million in e-business, a part of that change in the company’s strateg
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Integrating World-Class Learning and Development Practices
Leaders in business, government and nonprofit sectors face the constant challenge of cutting costs, improving customer satisfaction and productivity and retaining the talent to run their organizations successfully. These challenges make it critical for le
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Next-Generation Six Sigma
When Smith applied this mathematical concept to manufacturing and engineering at Motorola, it captured Bob Galvin’s passion for quality and business excellence. Six Sigma became the method for ensuring that […]
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Correction
A case study in the March issue of Chief Learning Officer magazine failed to differentiate Captain D’s from Shoney’s. Captain D’s is a division of Shoney’s. Chief Learning Officer regrets […]
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The CLO’s Role
Chief Learning Officer magazine is now among the handful of publications I keep in my office. One of our clients is considering creating a CLO position, and we are starting […]
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Bridging the Apathy Gap
It’s probably safe to say that you are already a true believer. You believe that learning, knowledge management and investing in human capital leads to competitive advantage in this rapidly changing information economy, right? And your peers and colleague
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Quaker Food and Beverage: Fighting Terrorism Through Training
The events of Sept. 11, 2001 changed the way Americans view security. Our long-held sense of invincibility is gone, and companies are searching for new ways to increase security measures without spending a fortune or infringing on employees’ ability to do
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Minolta: Developing a Quality Team
With approximately 6,000 in-house and dealer-affiliated service technicians to train, Minolta’s Business Products Group (BPG) has had to innovate in order to keep up with frequent new-product rollouts. Minolta is a leading manufacturer of image informatio
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CompuCom: Investing in Certified Solutions
Certification programs exist in many disciplines, from car mechanics to airline pilots, from accountants to nurses. But in few industries is certification so heavily relied upon as it is for Information Technology (IT) professionals. For these technologic
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Pitney Bowes: Transformation for Success
Since its beginnings in 1920 when Arthur Pitney and Walter Bowes invented the postage meter, Pitney Bowes has evolved into a $4.1 billion global provider of integrated mail and document management solutions. It’s hard to believe that a company whose produ