For the most part, it’s wise not to get too hung up on job titles—real responsibility, potential for job growth and excellent compensation are better than a nice title. But the fact is, job titles demonstrate a wealth of information about what organizations value, how they structure themselves for success and what their current business…

Here’s an interesting observation: For an industry that’s as crucial as learning and development to the fabric of business, there can be surprisingly little controversy running through it. Politics is built on controversy. News media outlets market controversy. In other industries, controversy fuels the fires of debate on everything from industry-specific pressure points to universal…

Learning business process outsourcing (BPO) services are now officially the most robust segment of the corporate training field. It’s easy to understand why. Learning BPO (also known as training outsourcing) has become the logical solution for companies seeking to move from fixed to variable costs, and to shed learning functions that are not core to…

When companies transfer all or part of their learning functions to an outsourcing provider, change ripples through both organizations, especially the people whose jobs are redefined. Guido Minaya—who until June 2001 was the director of learning services for Avaya’s Caribbean and Latin America region, with a staff of about two dozen—recalls his initial reaction to…