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Public-Sector Challenges: The Aging Workforce
The aging of the global workforce is hitting government agencies especially hard. For example, Frank Anderson Jr., president of the Defense Acquisition University, estimates that 70 percent of the DAU workforce is eligible to retire by 2007. Several workforce trends are aligning that challenge the ability of government agencies, and all organizations, to serve their…
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Taking the Pulse of Training Outsourcing
With so much focus on training outsourcing, the time is ripe to gauge organizations’ attitudes toward this strategy. This month, the CLO Business Intelligence Board answers questions about select outsourcing and training BPO.
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Boosting Productivity Through Apprenticeship
There are approximately 17 million people working in American manufacturing today. Ten percent of them are highly skilled metalworkers who perform stamping and machining operations, including machine building, service and repair, dye making and forming me
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Skills for Tomorrow’s Leaders
The enterprise education industry has hundreds, perhaps thousands of answers to all manner of learning and development questions. E-learning and online learning provide point-of-contact information in a cost-effective and easy-to-update format. Classroom
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Change Management: Resilience Training
Smart businesses know what changes they need to make, as well as how to achieve them. A systematic and disciplined process to address resistance builds workforce resilience, allowing changes to occur seamlessly.
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Beyond the Performance Review
In my town, there’s a lawn service that comes by three or four times a year to examine the grass for diseases, apply a little fertilizer and some other treatments to keep things going, and after about 10 minutes, head off to the next lawn. This also is how performance evaluations are generally done in…
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How to Talk to the ‘Big Dogs’
There’s a way to talk to the senior executives in the boardroom that gets results—and there’s a way to get asked to leave. The CEO and members of the board aren’t likely to clue the inexperienced in on the proper way to handle them in a conference, but th
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Leader as Learner—Frame, Sense, Reflect, Drive Action
It is easy to recognize leadership in military situations: A skilled commander is able—with the help of others—to define the mission, size up the situation, identify the best of the alternative actions and engage forces effectively. The same is true for a seasoned physician leading a surgical team in a life-or-death procedure. It also is…
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Delphi: Driving Performance With Teams
Although it’s only six years old, Delphi, a provider of mobile electronics and transportation components and systems technology, has nearly a century of history behind it. The organization was part of automobile manufacturer General Motors until it was spun off into a separate business in 1999 with the slogan “Driving automotive technology where it’s never…
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Bob Mann: Harmonizing Learning at UBS
UBS harmonizes its multiple lines of business through strategic objectives of client focus, entrepreneurial leadership and organic growth. Bob Mann, global head of learning and development, makes sure the workforce stays in tune.


