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Leader as Learner—Frame, Sense, Reflect, Drive Action
It is easy to recognize leadership in military situations: A skilled commander is able—with the help of others—to define the mission, size up the situation, identify the best of the alternative actions and engage forces effectively. The same is true for a seasoned physician leading a surgical team in a life-or-death procedure. It also is…
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Delphi: Driving Performance With Teams
Although it’s only six years old, Delphi, a provider of mobile electronics and transportation components and systems technology, has nearly a century of history behind it. The organization was part of automobile manufacturer General Motors until it was spun off into a separate business in 1999 with the slogan “Driving automotive technology where it’s never…
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Bob Mann: Harmonizing Learning at UBS
UBS harmonizes its multiple lines of business through strategic objectives of client focus, entrepreneurial leadership and organic growth. Bob Mann, global head of learning and development, makes sure the workforce stays in tune.
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Talent Shortages Give Organizations a Handicap
Technology and talent work great together, but only when both are fully integrated and up to the tasks our rapidly changing, global business environment can offer. A new research study, “The Leadership Benchstrength Challenge: Building Integrated Talent M
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Reporting Results: Managing Measurement
The ability to provide valid measures of success for any learning program is key to achieving support for future initiatives. Knowledge training and assessment programs can provide data in multiple formats to transform learning business operations.
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Randstad: Demonstrating Success in Learning
International staffing firm Randstad Holding, which connects approximately 250,000 provisional personnel to businesses in 17 countries every day, touts the motto, “We put people to work.” A corollary of that adage might be, “We prepare people for work.” The organization has provided professional learning programs for more than a million temporary employees, as well as…
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Envision Greatness
In these ongoing meditations on how to develop leaders, I’m struck by the need to teach leaders to see people as they really are. I don’t mean just taking stock of their strengths and weaknesses and fitting them to a certain role. And I certainly don’t mean the old Industrial Age way of seeing employees…
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Preparing for Baby Boomer Retirement
With nearly 83 million baby boomers nearing retirement age, the U.S. workforce faces a massive knowledge drain beginning in approximately six years. What will the exit of this generation mean for your organization?
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Connecting CLOs With the Recruiting Process
Recruiting new employees involves workforce planning, attracting new employees and getting new faces oriented to their work environment. CLOs can be valuable partners to human resources, every step of the way.
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Banco Popular: Connecting a Workforce to Learning
Banco Popular North America began its tradition of providing banking services to the under-served in Puerto Rico in 1893. Now, Banco Popular has approximately 2,000 employees in California, Florida, Illinois, New Jersey, New York and Texas. These “DreamMakers” bring the organization’s shared values and agreements to life for its customers. “Shared agreements represent what people…


