When budgets are tight and headcount is down or constrained, where do companies go to impact customer success and business results? The learning and development team. However, they are in the same situation.
The answer is to drive training through subject matter expert-led peer learning, where employees get involved to help increase productivity and efficiency. Learning the company way by company experts promotes a company culture of sharing and growth where everyone gets better, which leads to employee fulfillment, business results and customer satisfaction.