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Gap Inc.: Using All Four Levels of Evaluation
With an identified need for leadership training at the store-manager level, Gap Inc. implemented a leadership-training program called Leadership Training for Supervisors (LTS). This program focused on supervisory and leadership skills—how to influence and
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Outsourcing Learning: Choosing the Model for Success
With increasing pressures to provide more return on investment for their training initiatives, many organizations are taking a more strategic view of vendor relationships and outsourcing. Synonymous primarily with software services and back-office process
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Capturing Learning Opportunities
Businesspeople often ask us what it takes to survive and profit in competitive and volatile market conditions. The common solution is to offer improved products and services. This is partially true. However, improvements are only the expected results, not
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Moving from Impact to ROI
Presented by Patti P. Phillips, Ph.D. In today’s learning environment, it is not enough to claim a program’s impact on key business measures. Executives want to see the money! Calculating […]
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Implementing and Sustaining ROI
Presented by Patti P. Phillips, Ph.D. Conducting an evaluation using a particular methodology is one thing; integrating the methodology so that it is sustained for the long term is something […]
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Create a Compelling Scoreboard
People play differently when they’re keeping score. Have you ever watched a street game—basketball, hockey, football—when the players were not keeping score? Players tend to do whatever they want, the game stops for a few jokes, and the playing is not ver
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Past CLO Learning in Practice Awards
2005 Learning In Practice Awards 2004 Learning In Practice Awards
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Chief Learning Officer for What?
In charting a new course for the chief learning officer, many complex issues should be addressed and indeed the position should be the most productivity-critical one within an organization. The following areas include some that are often neglected and oth
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LMS: Is Your Organization Ready?
Research has shown that implementation times for LMS projects are long—six to 12 months (average company by size)—but nearly one-third run beyond one year to implement.