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Hackett Conducting Performance Study in Learning and Development

Global strategic advisory firm The Hackett Group is in the midst of a performance study designed to identify and explain trends in the learning industry.
Published:

Apr 7, 2008
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Training Must Mirror an Emphasis on Customer Service Excellence

Organizations must provide training and development opportunities to coach employees on a satisfying customer service experience.
Published:

Apr 2, 2008
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Speaking the Corporate Language: Measuring ROI

Training budgets may be on the chopping block if learning executives are unable to communicate the value of that training to the C-suite.
Published:

Apr 2, 2008
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Balancing Print and Digital Media

Learning professionals now can deliver content more flexibly and at a lower cost. It all comes down to finding the right balance between print and digital forms of media.
Published:

Mar 31, 2008
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Merrill Lynch: Bullish on Mobile Learning

Many employees at Merrill Lynch are working long hours outside of the office. Because of these circumstances, the company has turned to mobile modalities to deliver learning.
Published:

Mar 28, 2008
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Accelerated Development

We need skilled workers, and we need to accelerate the development of our new and existing people to ensure they can take on new roles faster.
Published:

Mar 28, 2008
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Learning’s Impact on Talent Flow

With the flow of talent between organizations on the rise, more enterprises will turn to their learning functions to help retain the best people.
Published:

Mar 28, 2008
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Steelcase: Using Downtime to Your Advantage

It’s important for companies to use any respite as an opportunity to advance and improve a sales staff’s skills, as Steelcase did just a year ago.
Published:

Mar 28, 2008
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Northwestern Memorial Hospital: Best of Both Worlds

Northwestern Memorial Hospital has blended the most beneficial aspects of teaching hospitals and corporate learning to create a formidable learning strategy.
Published:

Mar 28, 2008
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Learning in the 21st Century: A Brave New World

Today’s CLOs have to deal with more organizational intricacy and change than ever before. To manage this complexity, they need to come up with the right formula of methods and modalities.
Published:

Mar 28, 2008
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